https://live.paloaltonetworks.com/t5/general-topics/macbook-air-m1-connection-problem/m-p/520646#M107908 <P>I would reach out to your IT department and get a troubleshooting ticket generated.&nbsp; In addition, there is a way to collect your logs for troubleshooting (you can provide to your IT department).&nbsp; This article is a little old, but the idea/concept is correct:<BR /><BR /><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQkCAK" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQkCAK</A></P> <P>&nbsp;</P> Tue, 08 Nov 2022 14:15:12 GMT S.Cantwell 2022-11-08T14:15:12Z https://live.paloaltonetworks.com/t5/general-topics/macbook-air-m1-connection-problem/m-p/520448#M107850 <P>After my computer upgraded to VENTURA 13, I cannot connect remotely. It constantly says "STİLL WORKING".&nbsp;There is no lock status in the privacy and security settings, as in previous versions. This is hindering my work. You are welcome please help.</P> Sun, 06 Nov 2022 16:21:29 GMT https://live.paloaltonetworks.com/t5/general-topics/macbook-air-m1-connection-problem/m-p/520448#M107850 Arda14 2022-11-06T16:21:29Z https://live.paloaltonetworks.com/t5/general-topics/macbook-air-m1-connection-problem/m-p/520646#M107908 <P>I would reach out to your IT department and get a troubleshooting ticket generated.&nbsp; In addition, there is a way to collect your logs for troubleshooting (you can provide to your IT department).&nbsp; This article is a little old, but the idea/concept is correct:<BR /><BR /><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQkCAK" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQkCAK</A></P> <P>&nbsp;</P> Tue, 08 Nov 2022 14:15:12 GMT https://live.paloaltonetworks.com/t5/general-topics/macbook-air-m1-connection-problem/m-p/520646#M107908 S.Cantwell 2022-11-08T14:15:12Z