"Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

NicholasGernt — Thu, 10 Nov 2022 14:40:43 GMT

I couldn't find a way to post a support ticket so I'm going through this section first. If you have any solutions to send an official support ticket, please let me know.

Besides that, the base problem I am having is I cannot retake both "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments. I failed my first attempt for different reasons I will not go in to, and now, I am unable to retake the test in order to achieve my certificate for my work. I was able to for the "Analyst Training" by hitting the 'retake' button. The 'retake' button on the "IT Administrator Training" doesn't load and on "Introduction to Cortex XSOAR" there is no option of retaking.

Please advise!

Re: "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

JayGolf — Thu, 10 Nov 2022 16:44:27 GMT

Hi @NicholasGernt

Are you able to drop the activity then re-enroll?

topic "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo in General Topics

"Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo

Re: "Introduction to Cortex XSOAR" and "IT Administrator Training" Assessments - Redo