topic Auth Process Down? in General Topics

Auth Process Down?

kmckenna@zweig-dimenna.com — Thu, 10 Nov 2022 22:09:05 GMT

Seems we can not login top the Cortex XDR portal.. We also can not get to our Support Cases. We see an "Unauthorized. Error 4011 when trying to log into the Cortex XDR tenant.

Then trying to get to support tickets.... we see... Salesforce... Single Sign On Error... We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

Anyone else having these issues? Multiple IT Staff here having these issues. And no way to open a support ticket. Phone Support process leads me to a dead end... We have Premium Support on everything.

Re: Auth Process Down?

kmckenna@zweig-dimenna.com — Thu, 10 Nov 2022 22:12:43 GMT

Seems to be working now.....

5:12 pm EDT

Re: Auth Process Down?

JayGolf — Sat, 12 Nov 2022 00:07:00 GMT

Hi kmckenna@zweig-dimenna.com ,

Are you still experiencing intermittent activity? Also, are you having issues opening a support ticket while having premium support?