topic Re: managemt web gui issue in General Topics

managemt web gui issue

qmso475 — Tue, 15 Nov 2022 06:23:54 GMT

Hi.

The https is not being accessed.

Policies and IPs are allowed.

When I do tcping, it says that the port is closed.

I don't have GUI access.

Re: managemt web gui issue

PavelK — Tue, 15 Nov 2022 06:44:10 GMT

Hello @qmso475

thanks for post.

Could you check this KB: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clb4CAC

If you take the permit IP address list off temporarily, are you able to access it?

Could you take packet capture on your host in your permit IP address list to see you are getting response at all?

Kind Regards

Pavel

Re: managemt web gui issue

qmso475 — Tue, 15 Nov 2022 07:19:05 GMT

@PavelK

I set it up the same way, but I can't access the web.

Re: managemt web gui issue

PavelK — Tue, 15 Nov 2022 09:43:56 GMT

Thank you for reply @qmso475

from the screen shot you provided, it looks like one side is setting up maximum segment size to 1410 Bytes and TCP Reset is coming back. Personally to narrow down the issue, I would try temporarily remove the permit list and test it again. If it works without permit list, then the issue might be broken PMTUD, source IP address of your machine does not match, NAT device in between, or else.

Kind Regards

Pavel