topic Re: What is PA doing? Why is it now so difficult to open a case in General Topics

What is PA doing? Why is it now so difficult to open a case

dwilliamsonami — Tue, 15 Nov 2022 18:38:54 GMT

This is absolutely ridiculous. Since when does it such a hassle to open a simple case? Do I need to get rid of my PA devices and move to a different platform?

Re: What is PA doing? Why is it now so difficult to open a case

JayGolf — Tue, 15 Nov 2022 20:52:59 GMT

Hi @dwilliamsonami ,

I am sorry you are having issues opening a case. Could you please describe what you are running into when opening a case? Happy to help or take note of your concern.

Re: What is PA doing? Why is it now so difficult to open a case

dwilliamsonami — Wed, 16 Nov 2022 19:37:21 GMT

Never mind, I found it in small print at the very bottom of the search results page. It should be right in the support home not hidden three or for pages in. Not sure what types of support calls PA gets but when I need to open a case, it's typically an emergency and the longer it takes the more downtime/$ loss our company incurs.