topic Re: PA-200 License is not expired PAN-OS 8.1.23 rebooting randomly on its own very intermittently in General Topics

PA-200 License is not expired PAN-OS 8.1.23 rebooting randomly on its own very intermittently

ssabbarapu — Thu, 15 Dec 2022 18:54:51 GMT

PA-200 License is not expired PAN-OS 8.1.23 rebooting randomly on its own very intermittently.

Re: PA-200 License is not expired PAN-OS 8.1.23 rebooting randomly on its own very intermittently

Metgatz — Fri, 16 Dec 2022 01:20:57 GMT

Hello

Reviewing the recommended versions.

At least for 8.1.X, the version recommended by TAC is 8.1.24.

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304#:~:text=2022%2D0028.-,8.1,-Note%3A%C2%A08.1

The recommendation would be to apply an Upgrade and validate if after this, the reboots still occur.

Best regards

Re: PA-200 License is not expired PAN-OS 8.1.23 rebooting randomly on its own very intermittently

BPry — Fri, 16 Dec 2022 03:53:31 GMT

@ssabbarapu,

License expiration on a physical firewall wouldn't cause the firewall to restart regardless, that isn't how PAN-OS handles license expiration on hardware. I'm assuming that you've actually been running 8.1.23 for a bit without issues since 8.1.24 was released a few months ago correct?

If you have support on the device I'd recommend opening a TAC case to actually look at the logs to try and identify why it's restarting, but it's quite possible with a PA-200 that you're running into some hardware component fault. You can try upgrading the firewall, but I wouldn't personally jump to that when you have a randomly rebooting piece of hardware. The possibility that it reboots during the upgrade process and corrupts itself isn't zero.