topic Re: ION2000 controller connection failed "Analytics" not connected in General Topics

ION2000 controller connection failed "Analytics" not connected

Sanjeevee — Thu, 29 Dec 2022 14:00:11 GMT

ION2000 controller connection failed "Analytics" not connected

Ion# debug controller reachability controller
TPM and tcsd process is running fine
Mic cert check passed
Cic cert check passed
Mic cert verify passed
Cic cert verify passed
CIC cert connection test failed
curl exitCode: 7

How to resolve this

Re: ION2000 controller connection failed "Analytics" not connected

PavelK — Fri, 30 Dec 2022 09:05:08 GMT

Hello @Sanjeevee

from the output you provided, it looks like connectivity issue.

Could you make sure that controller interface is correctly configured including gateway and DNS server? You can get the configuration output from this command: dump interface config controller

If there is no issue with the interface configuration, could you check whether you get more details about connection status from this command: dump controller status

Kind Regards

Pavel

Re: ION2000 controller connection failed "Analytics" not connected

Sanjeevee — Fri, 30 Dec 2022 13:25:58 GMT

Thank you for the reply ...

Ion#dump controller status
Controller Connection : Connected
Number of Active Connections : 5

dump interface config controller -- Is also fine I see DNS and gateway configured properly.

Re: ION2000 controller connection failed "Analytics" not connected

PavelK — Fri, 30 Dec 2022 22:14:04 GMT

Thank you for reply @Sanjeevee

from the provided output, the ION appliance is already connected. You should be able to see this ION appliance in Prisma SD-WAN portal under: Map > Unclaimed Devices. From there you can claim device and finish configuration from portal.

Kind Regards

Pavel

Re: ION2000 controller connection failed "Analytics" not connected

Sanjeevee — Sat, 31 Dec 2022 02:25:38 GMT

The device is already claimed and no more showing in unclaimed device

Re: ION2000 controller connection failed "Analytics" not connected

PavelK — Sat, 31 Dec 2022 21:53:29 GMT

Thank you for reply @Sanjeevee

since ION is already claimed, the onboarding of new device is completed. Is there any issue you are facing now? Unfortunately, I can't explain the reason behind this error: "CIC cert connection test failed" from debug.

Kind Regards

Pavel