topic Re: Cannot access peer device via Web UI or SSH in General Topics

Cannot access peer device via Web UI or SSH

RcJ1980 — Fri, 25 Nov 2022 07:13:22 GMT

Hi All, It's unable to access the Peer firewall IP using Web UI or SSH. I'm able to access the Active device management interface and the HA status is also ok.

Re: Cannot access peer device via Web UI or SSH

PavelK — Fri, 25 Nov 2022 08:21:42 GMT

Hello @RcJ1980

thanks for the post in LIVEcommunity!

- Are you able to confirm whether management interface is up on switch side and you are able to see ARP entry corresponding to management IP address of passive Firewall?

- Do you have console access to the passive Firewall?

Kind Regards

Pavel

Re: Cannot access peer device via Web UI or SSH

RcJ1980 — Fri, 25 Nov 2022 08:29:25 GMT

Hi @PavelK , Thanks for your reply. I will verify this from the management switch and get back to you.

Re: Cannot access peer device via Web UI or SSH

aleksandar.astardzhiev — Sun, 27 Nov 2022 13:18:24 GMT

Hi @RcJ1980 ,

Just to confirm you are trying to reach passive member using it mgmt interface, or you are trying to connect via HA1 interface?

If you are using HA1 and HA2 dedicated interfaces, they are completely independent from OOB mgmt interface. Which means that device is up and running (HA1 will be green if it can send and receive heartbeats with primary member), and would point to issues with physical connectivity for the OOB mgmt interface.

Re: Cannot access peer device via Web UI or SSH

RcJ1980 — Thu, 12 Jan 2023 03:27:53 GMT

When we check from the management switch, the interface was down due to bad cable, so we had to replace the cable. now we are able to reach the passive firewall from the LAN. Thanks everyone for the support