topic Cortex XDR Sign On Issues - Is there an issue? in General Topics

Cortex XDR Sign On Issues - Is there an issue?

${userLoginName} — Sat, 14 Jan 2023 07:54:46 GMT

Cannot login to the Cortex XDR portal. Also cannot log any Support Cases.

"Unauthorized. Error 4011 when trying to log onto a Cortex XDR tenant.

Then trying to get to log support tickets the following:

Salesforce Single Sign on Error, we can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help

Tried calling Support as a Premium but was told i need to log a call on the portal, which is down. Was then given local account manager's email and that was all the help given.

Other IT Staff here having these issues. And no way to open a support ticket. Phone Support process is terrible and leads to a dead end.

Re: Cortex XDR Sign On Issues - Is there an issue?

AbhishekMahadik — Sat, 14 Jan 2023 08:09:28 GMT

For Tracking - https://status.paloaltonetworks.com/?subscription_confirmed=true

Re: Cortex XDR Sign On Issues - Is there an issue?

HelenWebber — Sat, 14 Jan 2023 10:04:33 GMT

I have also facing the same problem.

Re: Cortex XDR Sign On Issues - Is there an issue?

Rob1974 — Tue, 17 Jan 2023 05:13:33 GMT

Issue resolved itself the next day but frustrating having many clients not able to be checked on the weekend and not able to keep support