XDR Agent Disabled

MahmudHKamol — Mon, 16 Jan 2023 09:36:58 GMT

I've installed a XDR agent to a workstation, and it's not connecting to the server. I've installed the it on different workstations and that's working fine. After the installation the agent never connected to the server and showing it's disabled. What could be the issue?

Re: XDR Agent Disabled

kiwi — Mon, 16 Jan 2023 10:31:44 GMT

Hi @MahmudHKamol ,

Make sure the endpoint has connectivity.

I've also seen this behavior when the distribution ID was missing (please check the agent logs to confirm).

If the ID is missing you can set it with the command: sudo /opt/traps/bin/cytool reconnect force <DISTRIBUTION_ID>

Check the agent logs for other errors if needed.

Kind regards,

-Kiwi.

topic XDR Agent Disabled in General Topics

XDR Agent Disabled

Re: XDR Agent Disabled