URL Filter Troubleshooting

DonJarmon — Tue, 17 Jan 2023 16:29:10 GMT

Note: "test url-info-host security.microsoft.com" doesn't work but "test url security.microsoft.com" shows both local and cloud results. Cloud / Local URL DB are the same.

Software Version

10.2.3-h2

security.microsoft.com: Doesn't exist in the URL DB

don.jarmon@Spragins-PA-FW1(active)> test url security.microsoft.com

security.microsoft.com computer-and-internet-info low-risk (Base db) mlav_flag=0, mica_flags=0 expires in 841 seconds
security.microsoft.com computer-and-internet-info low-risk (Cloud db)

show url-cloud status

PAN-DB URL Filtering
License : valid
libcurl resolver : threaded
Current cloud server : serverlist2.urlcloud.paloaltonetworks.com
Cloud connection : connected
Cloud mode : public
URL database version - device : 20230117.20245
URL database version - cloud : 20230117.20245 ( last update time 2023/01/17 10:16:01 )
URL database status : good
URL protocol version - device : pan/2.0.0
URL protocol version - cloud : pan/2.0.0
Protocol compatibility status : compatible

test url-info-host security.microsoft.com

security.microsoft.com: Doesn't exist in the URL DB

test url security.microsoft.com

security.microsoft.com computer-and-internet-info low-risk (Base db) mlav_flag=0, mica_flags=0 expires in 841 seconds
security.microsoft.com computer-and-internet-info low-risk (Cloud db)

Re: URL Filter Troubleshooting

JayGolf — Wed, 18 Jan 2023 17:45:09 GMT

Hi @DonJarmon ,

The test url info host command reveals detailed information about a URL cached in the management plane while the test url provides results from the URL database in the management plane. This second command may be all that you need to verify that the URL database has the same information as the cloud.

topic URL Filter Troubleshooting in General Topics

URL Filter Troubleshooting

Re: URL Filter Troubleshooting