https://live.paloaltonetworks.com/t5/general-topics/how-to-convert-eval-account-to-production-support-account/m-p/527461#M108975 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/267109">@ivanzhao</a>&nbsp;,</P> <P>&nbsp;</P> <P>You will need to create a support case to convert your eval account to a support account.&nbsp;</P> <P>&nbsp;</P> <P>See <A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0" target="_self">Step 9</A> for more details.&nbsp;</P> Tue, 17 Jan 2023 20:37:51 GMT JayGolf 2023-01-17T20:37:51Z https://live.paloaltonetworks.com/t5/general-topics/how-to-convert-eval-account-to-production-support-account/m-p/526752#M108857 <P>Hello team,</P> <P>&nbsp;</P> <P>My account <A href="mailto:ivanzhao@dbs.com" target="_blank">ivanzhao@dbs.com</A>&nbsp;is an eval account, how can I convert it to a production support account?</P> <P>&nbsp;</P> <P>Thanks,</P> <P>&nbsp;</P> <P>-Ivan</P> Thu, 12 Jan 2023 07:10:51 GMT https://live.paloaltonetworks.com/t5/general-topics/how-to-convert-eval-account-to-production-support-account/m-p/526752#M108857 ivanzhao 2023-01-12T07:10:51Z https://live.paloaltonetworks.com/t5/general-topics/how-to-convert-eval-account-to-production-support-account/m-p/527461#M108975 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/267109">@ivanzhao</a>&nbsp;,</P> <P>&nbsp;</P> <P>You will need to create a support case to convert your eval account to a support account.&nbsp;</P> <P>&nbsp;</P> <P>See <A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0" target="_self">Step 9</A> for more details.&nbsp;</P> Tue, 17 Jan 2023 20:37:51 GMT https://live.paloaltonetworks.com/t5/general-topics/how-to-convert-eval-account-to-production-support-account/m-p/527461#M108975 JayGolf 2023-01-17T20:37:51Z