Premium support contracts

jgascon — Wed, 15 Mar 2023 22:18:11 GMT

I would like to open a case to verify our current support contracts. I need to know about premium supports if still covered for Hardware replacement and software maintenance? Here is my support account ID 23384

Thanks,

Re: Premium support contracts

Metgatz — Wed, 15 Mar 2023 22:30:21 GMT

Hello @jgascon

You can check this link and review the scope of premium support services from Palo Alto.

https://www.paloaltonetworks.com/apps/pan/public/downloadResource?pagePath=/content/pan/en_US/resources/datasheets/premium-support

https://www.paloaltonetworks.com/resources/datasheets/premium-support

https://www.paloaltonetworks.com/services/support/customer-support-plan

https://www.paloaltonetworks.com/services/solution-assurance/premium-support

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Premium support contracts

Re: Premium support contracts