Global Protect PanGPS Service is Missing

serherrera — Wed, 05 Apr 2023 22:09:03 GMT

Global Protect VPN is no connecting to the server and the PanGPS services is missing, I did the following procedure https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm5eCAC&lang=en_US but it didn´t work, the Global Protect Client version is 6.1.1 and the client Windows Versión is Windows 10 22H2.

Re: Global Protect PanGPS Service is Missing

aleksandar.astardzhiev — Fri, 07 Apr 2023 08:17:54 GMT

Hi @serherrera ,

The only time I have experience issues with missing PanGPS service was after failed transparent upgrade.

The link you mentioned for me doesn't seems to be related to your problem, but if you have completed the steps you have probably performed full re-install (uninstall and install again).

I would suggest you to check C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log if the installation was completed successfully.

It is possible that this file does not exist. In that case uninstall GP and install it again, but this time via command line, so you can instruct the installer to generate log file:

msiexec.exe /i "<path-to-msi>" /norestart TARGETDIR="C:\Program Files\Palo Alto Networks\GlobalProtect" BENICE="yes" /l+* "C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPMsi.log"

topic Global Protect PanGPS Service is Missing in General Topics

Global Protect PanGPS Service is Missing

Re: Global Protect PanGPS Service is Missing