topic Re: GlobalProtect on a Chromebook using HIP check. in General Topics

GlobalProtect on a Chromebook using HIP check.

rnicic — Wed, 19 Apr 2023 19:10:20 GMT

Here's something interesting that I'm running into. I have a Chromebook managed by Google Admin Center. I have GP 6.0.6-8 installed on the Chromebook. I am doing a HIP check for Host-Id. The Chromebook connects and the HIP info is verified until the Chromebook is rebooted or logged out of. Then on the next connection attempt the vpn connection is good but fails the HIP check because the host-id changed, the GP IP changed and the host name changed. Every reboot it does the same thing. Has anyone run into this?

Re: GlobalProtect on a Chromebook using HIP check.

BPry — Thu, 20 Apr 2023 01:24:37 GMT

@rnicic,

This isn't behavior that I've noticed on any of our Chromebooks outside of major version upgrades potentially changing the hostname and therefore the Host ID. Do you only see this behavior on one of your Chromebooks and not the others? Have you tried to just power wash it?

Re: GlobalProtect on a Chromebook using HIP check.

rnicic — Mon, 01 May 2023 21:12:28 GMT

This is on all of the Chromebooks we are testing. I know that we are not saving user data.

Re: GlobalProtect on a Chromebook using HIP check.

BPry — Tue, 02 May 2023 13:16:23 GMT

@rnicic,

Can't say that I've encountered that. I'd honestly try taking a non-managed Chromebook and seeing if you run into the same behavior, or if that behavior goes away. If it goes away then you know that you have something in your admin settings that you have configured causing the behavior and you can separate a device out into it's own OU and start re-applying all your existing settings until you can find out which setting is causing the behavior.