topic Customer portal login Issue in General Topics

Customer portal login Issue

PrabhuC — Fri, 21 Apr 2023 07:59:48 GMT

Geeting message "Your membership has expired or has not been approved, please contact Palo Alto Networks Support." while trying to raise Case in palo alto network portal.

Re: Customer portal login Issue

TomYoung — Mon, 24 Apr 2023 09:07:20 GMT

Hi @PrabhuC ,

You can fill out this form to open a case for login assistance -> https://www.paloaltonetworks.com/services/support/login-assistance.

Thanks,

Tom

Re: Customer portal login Issue

PrabhuC — Thu, 27 Apr 2023 09:01:25 GMT

Hi Team, Need to raise TAC case for palo alto firewall but when i login portal getting below message.

unauthorized access.

your membership has expired or has not been approved. Please contact Palo alto network support.

Re: Customer portal login Issue

TomYoung — Thu, 27 Apr 2023 11:47:41 GMT

Did you fill out the form?