topic Re: PAN 3020 software is not in the list in General Topics

PAN 3020 software is not in the list

Chetharjit — Thu, 27 Apr 2023 08:33:17 GMT

I'm trying to download the PAN-OS 3020 software from the support portal but cant find in the list and Panorama M-100 as well . Please anyone help why it so ?

Re: PAN 3020 software is not in the list

TomYoung — Thu, 27 Apr 2023 11:52:15 GMT

Hi @Chetharjit ,

What PAN-OS version are you trying to download? The last supported PAN-OS for the PA-3020 is 9.1 -> https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-dates.

If 9.1 is not listed that usually means that you do not have an active support contract for the PA-3020. If you do have an active contract, then please open a support case.

Thanks,

Tom

Re: PAN 3020 software is not in the list

Chetharjit — Sun, 30 Apr 2023 16:21:48 GMT

Hi Tom, Thanks for your reply and information. The PA-3020 is not in the list as shown attached screenshot.

Re: PAN 3020 software is not in the list

OtakarKlier — Mon, 01 May 2023 18:19:42 GMT

Hello,

Are the devices serial numbers registered to your portal? If not they wont show up.

Regards,