topic Panorama 10.1.5-h2 - Adding a PA-220 and serial number already in use? in General Topics

Panorama 10.1.5-h2 - Adding a PA-220 and serial number already in use?

Doug_Kershner — Wed, 03 May 2023 14:22:45 GMT

Adding new firewall PA-220 to Panorama >Managed Devices> Summary. Every time I try to add serieal number it fails to import <serial> already in use.
I close the error and search for the serial number in managed devices and it can't be found. I also tried to search using the IP address and it doesn't see it either.
Global search on <serial number> provides one result in Management Configuration. But we are unable to find said location

Has anyone else run into this?

Re: Panorama 10.1.5-h2 - Adding a PA-220 and serial number already in use?

BPry — Wed, 03 May 2023 21:37:05 GMT

@Doug_Kershner,

If you export the configuration in XML format is the serial listed anywhere? It's possible that it's just a GUI bug that isn't rendering the underlying configuration properly.

Re: Panorama 10.1.5-h2 - Adding a PA-220 and serial number already in use?

Doug_Kershner — Wed, 23 Aug 2023 16:48:03 GMT

Sorry for the late reply. I deleted it from Device summary, refreshed and added it back manually