220 activation

Cris_Collins — Wed, 17 May 2023 13:57:49 GMT

It was discovered recently that we have a 220 in use that the Support contract was never activated. And now because the 220 is End of Sale we are unable to purchase a new Support contract. Is there a way to get this unit activated?

We have a lot of 220s that have support contracts that come to term at the end of this year, will we be able to renew support contracts?

Re: 220 activation

kiwi — Tue, 23 May 2023 09:20:45 GMT

Hi @Cris_Collins ,

I'm afraid not. A product must be covered by a support contract as of the End-of-Sale date to be eligible for support renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, and cannot be allowed to lapse during this time and be reinstated later.

Source: https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy

I recommend reaching out to sales or support to check your options.

Kind regards,

-Kim.

topic 220 activation in General Topics

220 activation

Re: 220 activation