Execution error on a playbook solved with job

MF762 — Thu, 18 May 2023 14:11:01 GMT

Hi all,
I am using XSOAR 6.10.0
Activity I am performing:
Running a playbook (consisting of 3 tasks):
1) task that invokes an automation that from an API call generates the response in CSV format.
2) Send-mail task, from the attachIDs and attachNames of the CSV file generated by the previous task sends it as an attachment to the email.
3) Closes the incident
Problem: To test the execution of this playbook I run RUN on the playbook in edit mode, however I encounter several errors such as:
- during the execution of the send-mail task (see screenshot 1):
Command:
!send-mail "correct send-mail values"
Reason
Entry 461@53232f297a57a5a743894a0e4a801fc3$&$85faa662-59da-4428-814d-2298b3b1b553 is not valid or is not a file entry
Traceback (most recent call last):
File "<Mail Sender (New)>", line 149, in collect_attachments
File "<string>", line 93, in getFilePath
File "<string>", line 283, in __do
ValueError: failed to get artifact file path, invalid file (52)
- during the execution of the first task, the file is generated with a size of 0 bytes and of course the send mail task generates an error reading the file (see screenshot 2).
All this is solved by running the playbook from a job.
NB: If I run the automation command from WarRoom it is executed correctly.
I would like to kindly know the reason for this issue. Why can't I run these execution tasks directly in the playbook instead of having it run from a job?

Re: Execution error on a playbook solved with job

BPry — Thu, 18 May 2023 20:35:11 GMT

@MF762,

Might be better to open a support ticket on this one honestly. If I'd hazard a guess the temporary storage location that you're using when in the playbook editor can't write files where saved and running as a job on your dedicated resources it can write the file(s) properly.

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Execution error on a playbook solved with job

Re: Execution error on a playbook solved with job