topic Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed. in General Topics

My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

EastCoastCobras — Wed, 17 May 2023 14:20:17 GMT

Hello, my website EastCoastCobras.com has been marked as Grayware. My hosting provider says I have no issues with my site. Can someone please put in a ticket on my behalf?

urlfiltering.paloaltonetworks.com is not a solution that works as it replies 'If you are trying to change the Risk rating, this cannot be done via Change Request. If the Risk rating is incorrect, please contact support.' However I cannot contact support.

Thank you for your help,

Ryan

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

EastCoastCobras — Fri, 19 May 2023 15:04:21 GMT

Hello can anyone from Paloalto help me?

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

TomYoung — Fri, 19 May 2023 16:13:47 GMT

Hi @EastCoastCobras ,

There are PANW engineers who monitor this board that have help with this issue many times. Please give them a few more days to notice this thread and perform the necessary steps. Please also post again if you do not get a response.

Thanks,

Tom

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

OtakarKlier — Fri, 19 May 2023 16:50:44 GMT

Hello,

I requested a recatagorization. We'll have to wait and see if they accept it. I selected Motor Vehicles since it looks like a muscle car site.

Cheers!

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

EastCoastCobras — Fri, 19 May 2023 17:03:19 GMT

Thank you so much!

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

Raido_Rattameister — Fri, 19 May 2023 18:40:25 GMT

eastcoastcobras.com/fil/kwiwfzpvbw/nonnitrogenized%5fthalassal.html is flagged as malware.

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

EastCoastCobras — Fri, 19 May 2023 19:00:16 GMT

Thank you I will reach out to my hosting company.

Re: My site was flagged as Grayware. I believe this is a false rating. I need help requesting the rating be changed.

OtakarKlier — Fri, 19 May 2023 19:22:58 GMT

definitely have your site scanned.

URL: eastcoastcobras[.]com

Previous category: grayware

You suggested: motor-vehicles

Accepted category: motor-vehicles