topic Re: Cloud Identity Engine in General Topics

Cloud Identity Engine

RajeshPremSingh — Wed, 24 May 2023 16:49:49 GMT

While attempting to synchronize an on-premises server with Cloud Identity Engine, we encountered the following error

Confirm the domain name configured on the agent matches the Canonical Name of the domain controller to ensure Cloud Identity Engine can retrieve the NetBIOS name. A derived value (xyxyxyx) is used instead.
Action: Change AD controller Config

Re: Cloud Identity Engine

S.Cantwell — Sun, 28 May 2023 00:18:39 GMT

As the error stated, it seems there is a mismatch between the domain name and the Netbios name. You may want to re-confirm the accuracy. If you feel that this has been done correctly, then please open a case with TAC and they can assist with next steps.

What other questions can we answer for you?

Re: Cloud Identity Engine

Rocky-25 — Mon, 13 Nov 2023 16:32:38 GMT

Hi @RajeshPremSingh

How could you solve this? I'm facing the same issue.

I highly appreciate feedback on this. Many thanks.

Best Regards