topic Re: PA440 not shuting down instead getting rebooted after sometime . in General Topics

PA440 not shuting down instead getting rebooted after sometime .

nabin.sutradhar — Tue, 30 May 2023 09:39:22 GMT

Hello

I am trying to shutdown the device using CLI and GUI but it is getting reboot after some time .

Click on Device tab > Setup link > Operations tab. Click on shutdown device under device operation

shutdown command (request shutdown system) in the CLI.

PAN-OS 10.2(10.2.3-h4),

Please help me with the issue .

Re: PA440 not shuting down instead getting rebooted after sometime .

BPry — Tue, 30 May 2023 12:21:12 GMT

@nabin.sutradhar,

Have you consoled into the device to maintain a connection and viewed any activity once you've run request shutdown system? The only way that this device should be restarting once PAN-OS is shutdown is when/if the power is pulled and re-applied. Do you possibly have dirty power at the site where this PA-440 is installed?

I'd personally use something that can record output like Putty and let it do it again. Then you can review the output log, but this seems more like it could be dirty power.

Re: PA440 not shuting down instead getting rebooted after sometime .

nabin.sutradhar — Wed, 31 May 2023 03:29:20 GMT

Hello

Its a brand new device and we have setup the device and wanted to ship to device to customer location ,hence when we shutdown the device via CLI or UI ,its get rebooted after 12 mins ,please find the attached logs .

It was expected to have this device in shutdown state ,so that we could remove the cable and ship it to customer but its rebooting and we are able to login again after 12-13 mins .

Re: PA440 not shuting down instead getting rebooted after sometime .

nabin.sutradhar — Wed, 31 May 2023 03:59:01 GMT

Please find the detailed attachment on console output after we perform shutdown .

Re: PA440 not shuting down instead getting rebooted after sometime .

emr_1 — Wed, 31 May 2023 05:01:20 GMT

You can ask PAN for tracking PAN-189587.

PAN recognizes this issue and trying to fix it, but it's not fixed yet.

This issue should be seen with PA-400 series and the fix is needed not only on PAN-OS level but also BIOS level as I heard.

Re: PA440 not shuting down instead getting rebooted after sometime .

nabin.sutradhar — Wed, 31 May 2023 08:22:42 GMT

Hello , I am not able to find the same on the sites of PAN for PAN-189587 issue .