https://live.paloaltonetworks.com/t5/general-topics/i-have-a-premium-account-but-can-figure-out-how-to-open-a/m-p/544204#M111388 Wed, 31 May 2023 15:55:21 GMT ChrisDean 2023-05-31T15:55:21Z https://live.paloaltonetworks.com/t5/general-topics/i-have-a-premium-account-but-can-figure-out-how-to-open-a/m-p/544204#M111388 Wed, 31 May 2023 15:55:21 GMT https://live.paloaltonetworks.com/t5/general-topics/i-have-a-premium-account-but-can-figure-out-how-to-open-a/m-p/544204#M111388 ChrisDean 2023-05-31T15:55:21Z https://live.paloaltonetworks.com/t5/general-topics/i-have-a-premium-account-but-can-figure-out-how-to-open-a/m-p/544205#M111389 <P>I used to be able to just hit GET HELP and fill out the form.<BR />now it goes into some FRUSTRATING loop of AI help... and then dumps me into the Live Community.</P> <P>Why can't there just be a Create A trouble Ticket button, that is why we are coming to this site to begin with...</P> <P>MOST all other vendors make it easy to get support, but PA is getting harder and harder to get help from.</P> <P>I can't even get my Salesman or Sales Engineer to respond to my phone calls or Emails... So here I sit spending a lot of money for FW's and can't get any help.</P> Wed, 31 May 2023 15:57:55 GMT https://live.paloaltonetworks.com/t5/general-topics/i-have-a-premium-account-but-can-figure-out-how-to-open-a/m-p/544205#M111389 ChrisDean 2023-05-31T15:57:55Z