topic Re: issue when import APP & Threat file in General Topics

issue when import APP & Threat file

Kevin_Ncs — Fri, 14 Jul 2023 12:10:51 GMT

Hi, i have an issue when i tried to import the App & threat file into my palo alto but it shows the following error,

Getting error "Failed to update content with following message: encfilesize is xxxx. No threat content update is applied. No valid Threat prevention license. exiting with 255"

From device -> license, I can see my threat license is still valid. and not yet expired.

I read through this KB, but I only can see this solution can be apply if my threat license is expired shown on my device.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PM1xCAG&lang=en_US%E2%80%A9

does anyone know the solution to this?

Re: issue when import APP & Threat file

OtakarKlier — Fri, 14 Jul 2023 20:48:47 GMT

Hello,

Try having the PAN retrieve the licenses from the server. By default it will try to use the Management interface. Dont apply any security profiles to the policy that allows the specific traffic and also do not decrypt it.

Regards,

Re: issue when import APP & Threat file

Kevin_Ncs — Sat, 15 Jul 2023 02:58:04 GMT

Our PAN is air-gapped hence we can only manually upload license key

Re: issue when import APP & Threat file

Kevin_Ncs — Mon, 17 Jul 2023 01:46:07 GMT

Our PAN is air-gapped hence we can only manually upload license key.

So can I check If I should delete the threat license key and reupload again?

Is it feasible?