topic Palo Alto 440 not booting. PWR led is Amber. in General Topics

Palo Alto 440 not booting. PWR led is Amber.

EduRamirez — Tue, 25 Jul 2023 18:04:13 GMT

After making some modifications in the DHCP and doing a commit the FW got stuck, I tried to do a hard reboot without success, also when starting by console cable does not allow me to log in.
The led of power sources 1 and 2 are green when connected and turned on, but the PWR led on the front panel appears amber, as if it was doing a reboot all the time. This looks like an RMA.

Re: Palo Alto 440 not booting. PWR led is Amber.

BPry — Tue, 25 Jul 2023 19:29:58 GMT

@EduRamirez,

Can you verify that it's the PWR light that is amber/yellow? To the best of my knowledge, the only amber/yellow light capability on that system is TEMP/STAT/HA. You would expect to see this be amber/yellow on the STAT until the system is actually operational, which would also explain why you can't login via the console cable.

Do you see any error messages upon startup while you're consoled into the device? Might be worth just restarting and setting up your console session to record all of the output to a file so it can be reviewed. It quite possibly could be a hardware issue that would require an RMA, but a amber/yellow PWR light would be incredibly abnormal and I don't think would even be possible on that system.

Re: Palo Alto 440 not booting. PWR led is Amber.

EduRamirez — Wed, 30 Aug 2023 17:08:05 GMT

An RMA case was created to solve this issue. Thanks for your reply.