Is someone having a "Giraffe"

Mick_Ball — Thu, 03 Aug 2023 16:22:24 GMT

OK so we purchased 8 PA-450's to replace our 3020's to run GlobalProtect.

one of them out of the box does not boot up. just sits ther with a yellow light...

tried several power chords and aslo used same chord to power up other boxes...

I have logged a call and sent the serial number etc as we do have premium support.....

the box is on our asset list along with support and GlobalProtect license...

It turns out that Palo Alto require a photo of the front and of the back of the box before they agree to replace it...

This is going to mean a 500 mile round trip to take pictures of a box that I will be posting to them...

I don't get it...

could someone please enlighten me...

Re: Is someone having a "Giraffe"

Mick_Ball — Fri, 04 Aug 2023 17:18:20 GMT

OK, enlightened myself, this is to speed things up as a replacement is sent out next day after the photos are received…

Toys back in pram….