topic Re: setting up an email alert for license renewal in VM-100 in General Topics

setting up an email alert for license renewal in VM-100

sercotcs1 — Tue, 08 Aug 2023 05:49:46 GMT

How do i set up an email alert for expiring licenses in VM-100. i followed the steps to create an email profile and assigning it under log settings, under system but when i do the test, it always fails with timeout has reached error message. any help would be appreciated

Re: setting up an email alert for license renewal in VM-100

JayGolf — Tue, 08 Aug 2023 09:17:23 GMT

Hi @sercotcs1 ,

Which code are you currently running? On the email server profile, what happens when you click "test connection".

Re: setting up an email alert for license renewal in VM-100

sercotcs1 — Wed, 09 Aug 2023 04:41:55 GMT

I get the below error message:

Connection to: X.X.X.X:25 failed: Timeout was reached

Re: setting up an email alert for license renewal in VM-100

kiwi — Thu, 10 Aug 2023 13:07:27 GMT

Hi @sercotcs1 ,

Are you using the mgmt interface or have you configured a service route ?

Is your mgmt interface able to reach your smtp server ? Because the mgmt interface is often oob it might not have a route to your mailserver or vice versa. If you're using a service route, do you have a policy in place actually allowing this ?

Kind regards,

-Kim.