topic Re: no internet when connected to vpn in General Topics

no internet when connected to vpn

branedge — Thu, 10 Aug 2023 17:49:06 GMT

just setup GlobalProtect, when anyone connects to the vpn, they are able to access my company resources (file shares, remote server connections, etc) but they lose their internet connection. i have noticed that we are not getting a gateway assigned once we connect, i feel like that's the issue but i I can't figure out how to resolve this.

I just connected via VPN and noticed under advanced logging settings, network configuration IP Routing Enabled says No, also under connections Bytes In is 0

Re: no internet when connected to vpn

OtakarKlier — Thu, 10 Aug 2023 17:58:37 GMT

Hello,

Check the logs to see where the traffic is getting blocked. The typical (but not always) things are routing issues or missing policies.

Regards,

Re: no internet when connected to vpn

akuzhuppilly — Fri, 11 Aug 2023 03:24:49 GMT

Hello @branedge

I'd like to highlight that in the ipconfig output, it's normal not to see a gateway assigned. In this setup, the traffic is directed to the GlobalProtect (GP) and then forwarded to the gateway (GW).

If split tunneling isn't in use, all machine traffic is routed through the VPN gateway.

Considering that users can access internal resources, it might be worth examining the configuration of security policies and routing for the VPN subnet.

Re: no internet when connected to vpn

Raido_Rattameister — Fri, 11 Aug 2023 11:58:26 GMT

If you route all traffic through GlobalProtect VPN don't forget to add security policy from GlobalProtect zone to internet and add GlobalProtect zone into source NAT rule.

Re: no internet when connected to vpn

branedge — Fri, 11 Aug 2023 13:36:55 GMT

thanks, had an issue with my "vpn" security policy