topic Re: cloud connection not connected in General Topics

cloud connection not connected

Martin_Chung — Tue, 15 Aug 2023 08:00:48 GMT

sw-version: 10.2.4-h3

admin@FW01> show url-cloud status

PAN-DB URL Filtering
License : valid
libcurl resolver : threaded
Cloud connection : not connected
URL database version - device : 20230809.20148
URL database version - cloud : 20230809.20148 ( last update time 2023/08/09 17:51:32 )
URL database status : good
URL protocol version - device : pan/2.0.0
URL protocol version - cloud : pan/2.0.0
Protocol compatibility status : compatible

admin@FW01> request url-filtering
> install Install uploaded url database
> save Save PaloAlto Networks url database
> update update url category

i cannot find a cli to trigger the url filtering .

Any way to do ?

Re: cloud connection not connected

TomYoung — Tue, 15 Aug 2023 13:45:55 GMT

Hi @Martin_Chung ,

Very interesting! That command has been removed as of PAN-OS 9.1. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClIdCAK. (Scroll to bottom.)

I assume that you have gone through these steps to troubleshoot your connectivity? https://docs.paloaltonetworks.com/advanced-url-filtering/administration/troubleshooting/pan-db-cloud-connectivity-issues

Thanks,

Tom

Re: cloud connection not connected

Martin_Chung — Thu, 07 Sep 2023 09:33:05 GMT

Thanks Tom !

I take the action which the link you provided.

after that, I find that firewall enable the URL filtering and ssl decryption.

Action :

> disable the ssl decryption

> add 1 more security rule to allow the traffic and disable the URL filtering

Then work now..