topic Re: PA-220 disk space issues in General Topics

PA-220 disk space issues

skmurawski — Mon, 06 Feb 2023 21:43:58 GMT

As most with a PA-220 have experienced, regardless version running (currently latest 10.2.3-h2) root partition fills up all the time and have to run the disk-usage cleanup commands manually and tried enabling aggressive-cleaning as well, it just continuously hits level/ But it just fills up all the effin time:-)

With the root disk issues seemingly persistent (since at least the high 9 versions) and with the PA-220 only containing a measly 32GB, apart from the disk issues we are perfectly happy with the PA-220 and have a handful across our network, so does anyone know if there is a storage upgrade option? just want to be able to have a bigger eMMC storage in it if possible, either by buying and installing or any Palo support routes that would enable a swap of storage?

Any ideas?

Thanks.

Re: PA-220 disk space issues

kiwi — Tue, 07 Feb 2023 09:20:53 GMT

Hi @skmurawski ,

I'm afraid there are no upgrade options.

I know devteam is actively working to improve this.

Looks like you're already doing aggressive-cleaning. I addition you can also set cleanup threshold to 90:

1. Enable aggressive cleaning
>debug software disk-usage aggressive-cleaning enable

2. Set the cleanup threshold to 90
>debug software disk-usage cleanup threshold 90

How to run cleanup script if root disk-space exceed 90%

High Disk Space Usage on / root partition and How To Clear

Cheers,

-Kiwi.

Re: PA-220 disk space issues

skmurawski — Tue, 07 Feb 2023 19:29:19 GMT

Hi Kiwi.

Yes thanks, but I've already read those links and others several times as I'm sure everyone else has who is frustrated at the root space issue, as I said in the post we have aggressive cleaning enabled and it hits the 95% threshold several times a day, as I also said above we have ran the disk-usage cleanup command several times with threshold of 90 but it can never make more than 93% free.

Also the disk cleanup command isn't an automatic thing it needs to be ran manually each time, so isn't something that can be "set" and won't auto do anything.

So not much point logging in many times to run manually when the aggressive kicks in automatically at 95%

Coming with such a small eMMC is so disappointing, I read somewhere about others logging support issues and being able to get device swapped out with one with bigger 64GB, so information on if this is an option would be great, as otherwise may have to look at getting slightly bigger model and migrating configs across but that would be a pain in the ***.

Thanks anyway.

Re: PA-220 disk space issues

janelle.provine — Thu, 27 Jul 2023 19:25:40 GMT

@skmurawski

Did you ever find a solution for this or did you just buy something bigger?

Re: PA-220 disk space issues

YordanYordanov — Thu, 03 Aug 2023 07:32:20 GMT

yes, just got info from tac, it has to be fixed in this versions: 10.2.6, 10.2.5, 10.1.11, 10.1.10-h1.

Re: PA-220 disk space issues

janelle.provine — Thu, 03 Aug 2023 18:15:19 GMT

tac told me it was fixed by 10.2.3

Re: PA-220 disk space issues

rpanini — Thu, 07 Sep 2023 21:02:06 GMT

We had this issue on several PA220, after following the KB , you have to reboot the device to cleanup the space.

After >debug software disk-usage aggressive-cleaning enable , you reboot and then you've 90-91% usage of the disk.

The upgrade to 10.2.4-h4 or 10.2.5

Re: PA-220 disk space issues

YordanYordanov — Fri, 08 Sep 2023 06:49:05 GMT

i can confirm , that the issue is fixed with version 10.2.5

regards

Yordan

Re: PA-220 disk space issues

Ed_Brown — Wed, 04 Oct 2023 18:01:47 GMT

Can anyone confirm this is fixed in 10.1.11 or 10.1.10-h1? Don't want to go to 10.2 yet....

Re: PA-220 disk space issues

Ed_Brown — Wed, 04 Oct 2023 18:05:52 GMT

I have disabled telemetry on this system as well and the sending of the files was consistently failing. Wonder if this will impact it at all.

Re: PA-220 disk space issues

rpanini — Thu, 05 Oct 2023 06:23:18 GMT

Preferred release is 10.1.10-h2 for the 10.1 version. For 10.2 the fixed release is 10.2.5 , I have it on several PA .

Note: On PA-220, installation of PAN-OS 10.2.5 image fails when upgrading from a 10.1 release.
Workaround: Upgrade the firewall from 10.1 to 10.2.4 before upgrading to 10.2.5. (reference PAN-229865 in 10.2.5 known issues)

Re: PA-220 disk space issues

jasonwald — Fri, 06 Oct 2023 13:28:32 GMT

Mine made is 17 days on 10.2.5 and then today boom 98% full. I would say this is not fixed. So annoying.

Re: PA-220 disk space issues

JoshRountree — Wed, 22 Nov 2023 13:31:14 GMT

Can anyone confirm if this is still an issue or has been fixed for good?

Re: PA-220 disk space issues

jasonwald — Wed, 22 Nov 2023 13:36:03 GMT

I still stand by my comment from 10-06-2023 06:28 AM

Keep getting alerts that it is 98% full and it cleans it etc. So far haven't had one fill up again totally like pre 10.2.5

Prior to 10.2 I never had these messages

Re: PA-220 disk space issues

Daryl_Cruz — Fri, 19 Jan 2024 06:36:22 GMT

Despite a root disk clearing by TAC and the supposed resolution in version 10.2.6, we are still encountering the same.

what would be the best resolution to this.

Re: PA-220 disk space issues

jasonwald — Fri, 19 Jan 2024 13:23:54 GMT

In my opinion you have two options.

1. Downgrade to 10.1.X

2. Abandon the platform and upgrade to PA-440

Re: PA-220 disk space issues

jasonwald — Fri, 19 Jan 2024 14:32:39 GMT

There is no storage upgrade option. The hardware has been announced end of life and it is indeed on life support at this time. Start planning your hardware migration plan.

Re: PA-220 disk space issues

Ed_Brown — Fri, 19 Jan 2024 16:19:02 GMT

We are just going to upgrade to PA-440s for one situation but for the other PA-220s, we are looking at other alternatives such as moving the traffic to a different set of existing firewalls or possibly a different vendors product.

Re: PA-220 disk space issues

JoshRountree — Sun, 21 Jan 2024 18:15:36 GMT

I know you said it in your reply, but I just wanted to make clear, this problem isn't an issue in 10.1.X ?

We have several 220s and aren't able to upgrade to 440s just yet.

Re: PA-220 disk space issues

Ed_Brown — Mon, 22 Jan 2024 15:54:50 GMT

This problem DOES exist in 10.1.x. Then I heard the issue didn't exist in 10.2.6 so I moved to that and while less frequent, does still happen.