topic Re: Website marked as phishing in General Topics

Website marked as phishing

Knok_Care — Tue, 12 Sep 2023 13:18:24 GMT

Hello,

Our backend website "backend.knokcare.com"was flagged as "phishing" by PaloAlto. May you change this categorization, please? We've already requested this change thorough https://urlfiltering.paloaltonetworks.com/ to "Health-and-Medicine". "knokcare.com" is in this category. We have customers using paloalto protection that are being blocked from accessing their backend app.

Thanks for your support

Re: Website marked as phishing

Claw4609 — Tue, 12 Sep 2023 13:21:57 GMT

The change request usually comes back with a result quite quickly but in the meantime if this is impacting things you should create a custom url category and set the action to alert/allow. Custom url categories will take precedent over the palo defined url categories.

Edit: I misread this question that it was affecting others. The recategorization usually takes affect quite quickly.

Re: Website marked as phishing

Knok_Care — Tue, 12 Sep 2023 13:56:34 GMT

Hello @Claw4609 . Thanks for the quick reply. When you say "quite quickly", usually is a matter of hours, days or weeks? Thanks for your support.
Emanuel

Re: Website marked as phishing

Claw4609 — Tue, 12 Sep 2023 14:03:41 GMT

A majority of mine have been re-categorized in under an hour. Then a few minutes after that the firewalls will pull the updated urls then may be another hour after that for any cache to clear.

I believe certain categories, such as phishing, take additional time to review. Any phishing re-categorization I have submitted in the past has been re-categorized in under 24 hours.