topic Re: Site flagged as GRAYWARE (help!!) in General Topics

Site flagged as GRAYWARE (help!!)

aldeconomics — Fri, 15 Sep 2023 10:16:00 GMT

I have detected that my website alde.es has been marked as grayware and it must be a mistake.

It is a very simple website of a non-profit university association that has no advertising.

I have checked everything on the server, updated plugins and wordpress. All the malware tests are correct except this one.

How can I ask for my site to be re-categorised? It is causing me some problems.

Thank you.

Re: Site flagged as GRAYWARE (help!!)

aldeconomics — Fri, 15 Sep 2023 11:50:23 GMT

I have requested in this URL to change the category to business and economy, I think it is the most appropriate of the list.
https://urlfiltering.paloaltonetworks.com/

Is there anything else I can do?

Thank you.

Re: Site flagged as GRAYWARE (help!!)

BPry — Fri, 15 Sep 2023 13:07:32 GMT

@aldeconomics,

Assuming that you don't manage the devices that are affecting you or your clients access to your website, requesting recategorization is the only thing that you can do. The request will be reviewed and you'll receive an email letting you know if the recategorization was accepted or not once the review is complete.

Re: Site flagged as GRAYWARE (help!!)

aldeconomics — Fri, 15 Sep 2023 13:22:39 GMT

thank you. Is there any way to know why it has been marked as grayware?

Re: Site flagged as GRAYWARE (help!!)

BPry — Fri, 15 Sep 2023 13:29:50 GMT

@aldeconomics,

To the best of my knowledge, PAN isn't going to tell you why a categorization was triggered for your domain. You'd likely have a better chance if you were a customer and could push it with your SE, but even then they likely won't tell you any detailed information on what drove the categorization.

Re: Site flagged as GRAYWARE (help!!)

aldeconomics — Fri, 15 Sep 2023 15:21:09 GMT

OK, but is it certain that I will receive an email?

The request does not ask for login (although I was logged in). And I haven't received any confirmation email that I have successfully submitted.

Re: Site flagged as GRAYWARE (help!!)

aldeconomics — Sun, 17 Sep 2023 16:00:31 GMT

I am bringing an update.

6 hours after the initial request, I received an email confirming the category change. We are no longer in the "greyware" category, which was causing us problems with email and access to some networks.

Thanks to the Paloalto team for their quick response and to the users who contributed to this thread.

Best regards.