topic Re: Instagram allows but does not display the login page in General Topics

Instagram allows but does not display the login page

SANKETM — Sat, 22 Apr 2023 07:01:25 GMT

Hi Team,

We are not able to access Instagram on the web page.

Please find the attached global counter and pcaps and let me know what king of changes need to rquired from firewall side.

Regards,

Sanket Magdum.

Re: Instagram allows but does not display the login page

Y-alwaysMe — Sat, 22 Apr 2023 20:07:07 GMT

Hi Sanketm,

sorry to hear you having problems with Instagram access, to understand the problem you're facing, when you check the logs for instagram or instagram-base which rule is allowing/blocking the traffic? the specific logs I am referring are the Traffic & URL logs

Re: Instagram allows but does not display the login page

SANKETM — Sat, 22 Apr 2023 21:09:27 GMT

There are 2 access points available.

From one access point, we can access Instagram, but from another access point, we can't.
Both Access points are under the same rule.

Re: Instagram allows but does not display the login page

Y-alwaysMe — Sat, 22 Apr 2023 21:16:35 GMT

Can the 2nd Access Point that cannot access instagram access other sites/internet?

if you filter the logs with source IP of 2nd Access Point and Application instagram-base what do you see?

Re: Instagram allows but does not display the login page

SANKETM — Mon, 24 Apr 2023 14:21:26 GMT

Hi Team,

We have troubleshoot these issue, there is Two AP's from one AP we access Instagram but another AP we can't.

Which AP is does not access the Instagram that is also in same network of firewall also in the same access rules.

Once we remove the application control profiles it is working.

Please find the attached screenshot.

Re: Instagram allows but does not display the login page

Elizabethwayne — Wed, 27 Sep 2023 06:00:12 GMT

Good to hear that you got solved your issue with Instagram access, and would like to implement.