topic Re: Support Portal Account unavailable in General Topics

Support Portal Account unavailable

florianmaenhout — Tue, 03 Oct 2023 12:21:45 GMT

Hello,

Impossible for me to connect to support portal after creating my account.

Tried to contact support but it redirect me to support portal where i'm not authorized to access...

Any idea how to unblock it ?

Thx!

Re: Support Portal Account unavailable

TomYoung — Tue, 03 Oct 2023 13:44:39 GMT

Hi @florianmaenhout ,

That is a pain! How do you open a ticket to get help opening a ticket? Thankfully, you can call. https://www.paloaltonetworks.com/company/contact-support

I have heard of crazy long wait times experienced by others, by I have had success most of the time.

Thanks,

Tom

Re: Support Portal Account unavailable

florianmaenhout — Tue, 03 Oct 2023 19:58:41 GMT

As you said that's a pain, I can't open a ticket for my customer support portal account as i need a customer support portal account !

Will try to call but start to be quiet long !

I opened a case and i got a reply, they told me i don't have account but if i try to create a new one with my email address (the same that the one which gives me the unauthorized access). It tells me that the account alreay exists !