How do I renew support for my PA-220?

koegnet — Sun, 08 Oct 2023 01:46:24 GMT

When I try to log into https://support.paloaltonetworks.com/, I get UnAuthorized Access, and Your membership has expired or has not been approved, please contact Palo Alto Networks Support.

I tried calling a support number, provided my serial number, but was told I'm ineligible for support through that channel, and that I should check this LIVEcommunity. I didn't find any answers to my questions here.

There's an article on how to do it at https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HArQCAW&lang=en_US%E2%80%A9 , but I'm unable to access it. It says "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."

I don't have great support through the reseller where I bought it originally, and had previously bought support renewals. They told me to do it online, which I seem to be unable to do.

Help appreciated. Thanks.

Re: How do I renew support for my PA-220?

BPry — Sun, 08 Oct 2023 02:11:34 GMT

@koegnet,

Contact another reseller if you aren't getting any traction through your previous reseller; there's no need to process the renewal through the same reseller. To the best of my knowledge, there's not going to be a way for you to renew online directly. Some vendors such as CDW will have an online portal where they deposit things like renewals for you to approve, but nothing directly from PAN.

topic Re: How do I renew support for my PA-220? in General Topics

How do I renew support for my PA-220?

Re: How do I renew support for my PA-220?