Transfer devices from one ASC to another

PA_nts — Mon, 16 Oct 2023 08:00:17 GMT

Hi All,

so 'premium support' vs 'premium partner support / backline' licenses on FWs.

premium support - client has direct PAN support.

premium partner support - client works through an ASC ie a managed services / 3rd party to PAN support (generally cheaper option).

Scenario:

so 'ClientA' bought their PA FW devices through 'CompanyB' who also does managed services, the FWs were purchased with a partner support option meaning it is registered to ComanyB's ASC (they are an accredited support partner with PAN) so as such any TAC/support calls is to be done via ComanyB's L1/L2 support and if TAC required, then ComanyB will raise TAC on behalf of clientA.

now.. ClientA moved their services to 'CompanyC' who is also an ASC with PAN.

question - can one transfer ClientA's devices over to ComanyC's ASC with a premium partner support subscription? or will it have to wait for renewal to come up then to be registered under the CompanyC's ASC only then?

thanks in adv

Re: Transfer devices from one ASC to another

reaper — Mon, 16 Oct 2023 11:13:27 GMT

the ASC can be moved

the new ASC can initiate this proces with palo but they will need a 'letter of intent' from the customer outlining they are coming from A wanting to go to B and a list of their serials

topic Re: Transfer devices from one ASC to another in General Topics

Transfer devices from one ASC to another

Re: Transfer devices from one ASC to another