topic Re: GlobalProtect Android Device issue in General Topics

GlobalProtect Android Device issue

qmso475 — Tue, 17 Oct 2023 09:01:07 GMT

Since early this year, I have been using Globalprotect normally when accessing it with an Android device.

Then suddenly, starting today, when accessing a specific Android device, this error message appears and connection is not possible. "The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect."

Does anyone know the reason for this?

Is there compatibility depending on the Android Device?

Re: GlobalProtect Android Device issue

kiwi — Tue, 17 Oct 2023 09:25:29 GMT

Hi @qmso475 ,

Compatibility might certainly be an issue. Please check the compatibility matrix here:

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app

Kind regards,

-Kim.

Re: GlobalProtect Android Device issue

RaulTrujillo — Tue, 17 Oct 2023 12:25:12 GMT

It could also be an expired certificate.