topic Re: Issues with CHATGPT in General Topics

Issues with CHATGPT

jthomasmccd — Tue, 17 Oct 2023 15:37:27 GMT

I'm experiencing an issue where the CHATGPT login page is not loading everything in correctly and it's preventing our internal users from being able to sign in. I checked the network tab under the dev tools for my browser and saw that there were several items that were erroring out with the " 503 service unavailable" error. Could someone please assist me with this?

Re: Issues with CHATGPT

OtakarKlier — Tue, 17 Oct 2023 20:16:10 GMT

Hello,

Check your logs to see if anything is getting blocked. Sometimes when SSL decrypting the traffic can cause this. However a 5xx error from a server usually means its the servers fault.

The HTTP 503 Service Unavailable error means that a website can't be reached at the moment because the server is not ready to handle the request

Regards,

Re: Issues with CHATGPT

PeterMS — Wed, 18 Oct 2023 12:55:52 GMT

You need to add the URL "cdn.oaistatic.com/" to the corresponding Allow URL list under URL Category.

Also you need to add the URL "cdn.oaistatic.com" (without "/" ) to the DNS Exceptions in your corresponding Anti-Spyware profile.

In my case Anti-Spyware and URL Filtering are triggered.

This URL is newly used by ChatGPT/OpenAI and blocked by the URL Filter.

Regards,
Peter

Re: Issues with CHATGPT

jthomasmccd — Thu, 19 Oct 2023 20:27:41 GMT

Thank you for this, I went in and created a new URL category that contains the cdn.oastatic.com. From there the under the URL filter I found my CHATGPT URL category, and I set it to allow. Once made those changes I was able to access CHATGPT without issues.

Thank you all for your help!