topic Re: Knowledge base & Suppport Cases Single Sign-On Error in General Topics

Knowledge base & Suppport Cases Single Sign-On Error

vdemo-user22 — Thu, 19 Oct 2023 09:38:34 GMT

During login to support cases and Knowledge base giving salesforce single sign on error as follows

KhaleelE — Thu, 19 Oct 2023 10:05:00 GMT

You have to create a admin ticket with Palo alto. The support team will resolve this issue from the backend

vdemo-user22 — Sun, 22 Oct 2023 12:09:26 GMT

Hi KhaleelE,

Thank you for the reply. Tried to create admin case but https://supportcases.paloaltonetworks.com is also not accessible due to SSO Error.

Please mention an alternate option to reach out to support from palo alto networks.

TomYoung — Sun, 22 Oct 2023 19:19:09 GMT

You will have to open a case by phone. https://www.paloaltonetworks.com/company/contact-support Sometimes the wait is long, and sometimes it is not.

Thanks,

Tom

vdemo-user22 — Mon, 23 Oct 2023 04:56:35 GMT

Sure, I will follow your guidance. Thank you so much for the support.

MichaelGonzales — Wed, 15 Nov 2023 08:20:25 GMT

Any update?

vdemo-user22 — Tue, 21 Nov 2023 09:46:02 GMT

The issue resolved by support team at backend.