topic Re: device telemetry Failed to reload config files in General Topics

device telemetry Failed to reload config files

ManuDC — Mon, 23 Oct 2023 12:26:30 GMT

Since the update from our firewalls to 10.1.10h2, i see in the system logs the event : Type: device telemetry Event: config-reload-failure Description: Failed to reload config files. The sent of the telemetry files is working. This happens every time after a commit from panorama to the firewalls. The firewalls are HA setup managed by panorama.

I can't find what this event means or how to solve it. Anyone the same issue and an idea how to resolve it ?

Re: device telemetry Failed to reload config files

JayGolf — Wed, 25 Oct 2023 06:18:58 GMT

Hi @ManuDC ,

I would take a look at the telemetry logs to see if there are more details. 'tail follow yes mp-log device_telemetry_send.log" I would also check the "Device Health and Perfomance" to verify the status of telemetry.

Re: device telemetry Failed to reload config files

ManuDC — Thu, 26 Oct 2023 09:41:21 GMT

The sent of the telemetry files is working, it is the reload of the config that fails. System health is ok.

Re: device telemetry Failed to reload config files

DanBue — Mon, 20 Nov 2023 07:48:44 GMT

I've seen the same messages in my Log after a policy push. Can i safely ignore it?

(i updated yesterday to 10.1.10-h2)

Model: Pa-5250 (a-p)

Software: 10.1.10-h2

Device->Telemetry: disabled

Re: device telemetry Failed to reload config files

terryc — Thu, 15 Feb 2024 14:59:35 GMT

Was there any resolution to this situation ?

Thanks