https://live.paloaltonetworks.com/t5/general-topics/the-serial-no-is-showing-as-unknown/m-p/563646#M114133 <P>Hello experts!</P> <P>In my Palo Alto web interface, the Serial# is showing as unknown,</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="NidhiNC01_0-1698722519479.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54761iA7F147ADB302E2FD/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="NidhiNC01_0-1698722519479.png" alt="NidhiNC01_0-1698722519479.png" /></span></P> <P>and I know that unknown means&nbsp;<SPAN>the firewall is not licensed. To view traffic logs on the firewall, you must install a valid capacity license.&nbsp;</SPAN></P> <P><SPAN>How can I have my firewall licensed?&nbsp;</SPAN></P> <P><SPAN>I have deployed the Palo Alto VM series firewall from the Azure marketplace. and the plan I selected is BYOL as I could not deploy PAYG plans.</SPAN></P> <P><SPAN>Please let me know what I can do about this.</SPAN></P> <P><SPAN>Thanks!</SPAN></P> <P><SPAN>Nidhi</SPAN></P> Tue, 31 Oct 2023 03:25:32 GMT Nidhi-NC01 2023-10-31T03:25:32Z https://live.paloaltonetworks.com/t5/general-topics/the-serial-no-is-showing-as-unknown/m-p/563646#M114133 <P>Hello experts!</P> <P>In my Palo Alto web interface, the Serial# is showing as unknown,</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="NidhiNC01_0-1698722519479.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/54761iA7F147ADB302E2FD/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="NidhiNC01_0-1698722519479.png" alt="NidhiNC01_0-1698722519479.png" /></span></P> <P>and I know that unknown means&nbsp;<SPAN>the firewall is not licensed. To view traffic logs on the firewall, you must install a valid capacity license.&nbsp;</SPAN></P> <P><SPAN>How can I have my firewall licensed?&nbsp;</SPAN></P> <P><SPAN>I have deployed the Palo Alto VM series firewall from the Azure marketplace. and the plan I selected is BYOL as I could not deploy PAYG plans.</SPAN></P> <P><SPAN>Please let me know what I can do about this.</SPAN></P> <P><SPAN>Thanks!</SPAN></P> <P><SPAN>Nidhi</SPAN></P> Tue, 31 Oct 2023 03:25:32 GMT https://live.paloaltonetworks.com/t5/general-topics/the-serial-no-is-showing-as-unknown/m-p/563646#M114133 Nidhi-NC01 2023-10-31T03:25:32Z https://live.paloaltonetworks.com/t5/general-topics/the-serial-no-is-showing-as-unknown/m-p/563921#M114153 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/325287">@Nidhi-NC01</a>&nbsp;,</P> <P>&nbsp;</P> <P><SPAN>A BYOL license is typically purchased from a partner, reseller, or directly from Palo Alto Networks. Once you've connected with them, youll receive an email with the auth codes for your BYOL individual or bundle licensing.&nbsp;</SPAN></P> Wed, 01 Nov 2023 16:54:26 GMT https://live.paloaltonetworks.com/t5/general-topics/the-serial-no-is-showing-as-unknown/m-p/563921#M114153 JayGolf 2023-11-01T16:54:26Z