topic Re: Source user information is intermittently not visible in the traffic log. in General Topics

Source user information is intermittently not visible in the traffic log.

kimjeonghoon — Thu, 02 Nov 2023 16:26:32 GMT

he agent is installed on the ad server and user information is mapped and confirmed. However, source user information is not visible intermittently in the traffic log.
This occurs even when it is the same application and the same external address. I would like to know why this may occur.

The timeout is 45 minutes, and the symptoms are the same even when set to Never.

The device is PA-3220, OS is 10.1.8, and AD_agent is version 11.

Re: Source user information is intermittently not visible in the traffic log.

BPry — Thu, 02 Nov 2023 22:01:22 GMT

@kimjeonghoon,

Where are you modifying the cache timeout, because it looks like from your logs that it's still hitting a timeout value.

Re: Source user information is intermittently not visible in the traffic log.

kimjeonghoon — Thu, 02 Nov 2023 22:23:14 GMT

Sorry, I didn't understand. What does timeout value mean?