topic Re: Live Community Access Denied in General Topics

Live Community Access Denied

RichardTakacs — Mon, 13 Nov 2023 11:20:32 GMT

Hey all,

When i attempt to access this link regarding a cert expiration, i get Access Denied;

https://live.paloaltonetworks.com/t5/customer-advisories/emergency-update-required-pan-os-root-and-default-certificate/ta-p/564672

Re: Live Community Access Denied

JayGolf — Mon, 13 Nov 2023 23:21:10 GMT

Hi @RichardTakacs ,

Are you registered with the CSP?

Re: Live Community Access Denied

ariane.benjamim — Tue, 14 Nov 2023 19:41:40 GMT

Hi, i am facing the same issue, can u help? pleaseeee!!

Re: Live Community Access Denied

JayGolf — Tue, 14 Nov 2023 20:59:05 GMT

Hi @ariane.benjamim ,

You will need to contact someone who is a super user within your company support portal. The superuser can add a user to your company account. Once that is completed, you will be recognized as a customer.

Re: Live Community Access Denied

RichardTakacs — Wed, 15 Nov 2023 14:25:03 GMT

I will check this out and will feed back to you. Thanks for the help so far!

Re: Live Community Access Denied

RichardTakacs — Wed, 15 Nov 2023 14:31:07 GMT

When i go to sign into the CSP it comes up with an error and when i attempt to contact Support it bring up the same error.

I am just looking to see which versions are affected by the Certificate issue and then i can ensure i am not on that version 🙂

Re: Live Community Access Denied

JayGolf — Wed, 15 Nov 2023 18:24:35 GMT

Hi @RichardTakacs ,

Are other users within your org able to connect to the CSP successfully? or access the customer advisory?

I will send you over a PM.