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    <title>topic Re: Source User missing users unless DC is rebooted--User Mapping in General Topics</title>
    <link>https://live.paloaltonetworks.com/t5/general-topics/source-user-missing-users-unless-dc-is-rebooted-user-mapping/m-p/565895#M114402</link>
    <description>&lt;P&gt;Hi &lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/334312"&gt;@Winkmac&lt;/a&gt; ,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You may need to adjust your cache settings.&amp;nbsp; &lt;A href="https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/user-identification/device-user-identification-user-mapping/user-id-agent-setup/user-id-agent-setup-cache" target="_blank"&gt;https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/user-identification/device-user-identification-user-mapping/user-id-agent-setup/user-id-agent-setup-cache&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Tom&lt;/P&gt;</description>
    <pubDate>Wed, 15 Nov 2023 21:22:40 GMT</pubDate>
    <dc:creator>TomYoung</dc:creator>
    <dc:date>2023-11-15T21:22:40Z</dc:date>
    <item>
      <title>Source User missing users unless DC is rebooted--User Mapping</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/source-user-missing-users-unless-dc-is-rebooted-user-mapping/m-p/565856#M114399</link>
      <description>&lt;P&gt;Hi all,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;I am having an issue that users are no longer communicating their IP and converting them into agent-ID's so they no longer get the correct web-filter rules. Currently nothing is now showing up in the "Source user" column but If the Domain Controller is rebooted, it works for a bit, then looses communication/or connection that is required. I am using Active Directory and this started occurring on the 7th of November.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Any ideas what could be occurring would help.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks!&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 16:47:22 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/source-user-missing-users-unless-dc-is-rebooted-user-mapping/m-p/565856#M114399</guid>
      <dc:creator>Winkmac</dc:creator>
      <dc:date>2023-11-15T16:47:22Z</dc:date>
    </item>
    <item>
      <title>Re: Source User missing users unless DC is rebooted--User Mapping</title>
      <link>https://live.paloaltonetworks.com/t5/general-topics/source-user-missing-users-unless-dc-is-rebooted-user-mapping/m-p/565895#M114402</link>
      <description>&lt;P&gt;Hi &lt;a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/334312"&gt;@Winkmac&lt;/a&gt; ,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;You may need to adjust your cache settings.&amp;nbsp; &lt;A href="https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/user-identification/device-user-identification-user-mapping/user-id-agent-setup/user-id-agent-setup-cache" target="_blank"&gt;https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-web-interface-help/user-identification/device-user-identification-user-mapping/user-id-agent-setup/user-id-agent-setup-cache&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thanks,&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Tom&lt;/P&gt;</description>
      <pubDate>Wed, 15 Nov 2023 21:22:40 GMT</pubDate>
      <guid>https://live.paloaltonetworks.com/t5/general-topics/source-user-missing-users-unless-dc-is-rebooted-user-mapping/m-p/565895#M114402</guid>
      <dc:creator>TomYoung</dc:creator>
      <dc:date>2023-11-15T21:22:40Z</dc:date>
    </item>
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