https://live.paloaltonetworks.com/t5/general-topics/10-2-3-software-update-install-error/m-p/566292#M114452 <P><SPAN>The firmware is not being updated.</SPAN></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2000.PNG" style="width: 633px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55303i402FF6589D529526/image-dimensions/633x346/is-moderation-mode/true?v=v2" width="633" height="346" role="button" title="2000.PNG" alt="2000.PNG" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="qmso475_0-1700444047951.png" style="width: 461px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55304i40C7E4A72F9F90F0/image-dimensions/461x263/is-moderation-mode/true?v=v2" width="461" height="263" role="button" title="qmso475_0-1700444047951.png" alt="qmso475_0-1700444047951.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="qmso475_1-1700444062975.png" style="width: 387px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55305iF0255A7153016262/image-dimensions/387x36/is-moderation-mode/true?v=v2" width="387" height="36" role="button" title="qmso475_1-1700444062975.png" alt="qmso475_1-1700444062975.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="txtTarget" class="edit_box___1KtZ3 active___3VPGL"><SPAN>The question is the application version.</SPAN></DIV> <DIV class="edit_box___1KtZ3 active___3VPGL">&nbsp;</DIV> <DIV class="edit_box___1KtZ3 active___3VPGL"> <DIV id="txtTarget" class="edit_box___1KtZ3 active___3VPGL"><SPAN>Is there any way to solve the problem?</SPAN></DIV> </DIV> Mon, 20 Nov 2023 01:35:09 GMT qmso475 2023-11-20T01:35:09Z https://live.paloaltonetworks.com/t5/general-topics/10-2-3-software-update-install-error/m-p/566292#M114452 <P><SPAN>The firmware is not being updated.</SPAN></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2000.PNG" style="width: 633px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55303i402FF6589D529526/image-dimensions/633x346/is-moderation-mode/true?v=v2" width="633" height="346" role="button" title="2000.PNG" alt="2000.PNG" /></span></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="qmso475_0-1700444047951.png" style="width: 461px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55304i40C7E4A72F9F90F0/image-dimensions/461x263/is-moderation-mode/true?v=v2" width="461" height="263" role="button" title="qmso475_0-1700444047951.png" alt="qmso475_0-1700444047951.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="qmso475_1-1700444062975.png" style="width: 387px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/55305iF0255A7153016262/image-dimensions/387x36/is-moderation-mode/true?v=v2" width="387" height="36" role="button" title="qmso475_1-1700444062975.png" alt="qmso475_1-1700444062975.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="txtTarget" class="edit_box___1KtZ3 active___3VPGL"><SPAN>The question is the application version.</SPAN></DIV> <DIV class="edit_box___1KtZ3 active___3VPGL">&nbsp;</DIV> <DIV class="edit_box___1KtZ3 active___3VPGL"> <DIV id="txtTarget" class="edit_box___1KtZ3 active___3VPGL"><SPAN>Is there any way to solve the problem?</SPAN></DIV> </DIV> Mon, 20 Nov 2023 01:35:09 GMT https://live.paloaltonetworks.com/t5/general-topics/10-2-3-software-update-install-error/m-p/566292#M114452 qmso475 2023-11-20T01:35:09Z https://live.paloaltonetworks.com/t5/general-topics/10-2-3-software-update-install-error/m-p/566355#M114464 <P>the error message states its for the wrong platform</P> <P>are you uploading the package manually? (in which case you downloaded the wrong image, go download the file for the correct platform)</P> <P>&nbsp;</P> <P>if you're trying to do this via the GUI, click the 'check now' button first to refresh the repository before downloading again</P> Mon, 20 Nov 2023 09:59:38 GMT https://live.paloaltonetworks.com/t5/general-topics/10-2-3-software-update-install-error/m-p/566355#M114464 reaper 2023-11-20T09:59:38Z