topic GlobalProtect Android version 13 issue in General Topics

GlobalProtect Android version 13 issue

qmso475 — Wed, 29 Nov 2023 07:48:52 GMT

Global Protect login continues to fail on Version 13 Android.

It seems to have been caused by Android security enhancement issues.

created it with SHA 384 but I can't log in.

"The network connection is unreachable or the portal is unresponsive, Check the network connection and reconnect"

There is no problem with global protect compatibility.

Re: GlobalProtect Android version 13 issue

reaper — Wed, 29 Nov 2023 10:18:48 GMT

have you tried using elliptic curve instead of RSA?

Re: GlobalProtect Android version 13 issue

qmso475 — Mon, 04 Dec 2023 04:30:48 GMT

@reaper

What's the difference between the Elliptic Curve DSA and RSA?

Re: GlobalProtect Android version 13 issue

reaper — Mon, 04 Dec 2023 13:03:19 GMT

rsa is pretty old, not sure what your security settings are that could cause an issue, ut upgrading to a more modern algorithm might help

Re: GlobalProtect Android version 13 issue

KhaleelE — Fri, 17 May 2024 06:47:34 GMT

Hi @qmso475

One of my customer have similar issue. Have you resolved this ?

Re: GlobalProtect Android version 13 issue

e.rahimov306218 — Tue, 07 Jan 2025 09:17:34 GMT

I have a similar issue too. Do you have any solution to this problem?

Re: GlobalProtect Android version 13 issue

KhaleelE — Tue, 07 Jan 2025 09:22:49 GMT

You may have only GP root certificate installed on your firewall right? If yes you have to create a child certificate under the root certificate it will resolve the issue

Re: GlobalProtect Android version 13 issue

e.rahimov306218 — Tue, 07 Jan 2025 13:56:39 GMT

Thank you KhaleelE for your advise.I'll try and let you know.

Re: GlobalProtect Android version 13 issue

e.rahimov306218 — Wed, 08 Jan 2025 09:11:10 GMT

I tried, but it couldn't resolve the problem.

Re: GlobalProtect Android version 13 issue

KhaleelE — Wed, 08 Jan 2025 13:47:12 GMT

could you share screenshot of the certificate and ssl profile where the certificate used for the GP.

Re: GlobalProtect Android version 13 issue

e.rahimov306218 — Wed, 08 Jan 2025 14:37:59 GMT

Re: GlobalProtect Android version 13 issue

KhaleelE — Thu, 09 Jan 2025 07:21:26 GMT

mob_vpn is a root certificate you have to create child certificate and use that certificate on the ssl/tls profile. Example is below: