https://live.paloaltonetworks.com/t5/general-topics/user-id-not-updating-for-two-users/m-p/567518#M114619 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/238468">@janelle.provine</a> ,</P> <P>How do you collect user-id? User-ID agent on remote server reading Domain Controller logs? Or reading DC logs directlly from firewall? Or with GlobalProtect agent installed on the machine? Or any other method?</P> <P>&nbsp;</P> <P>My first bet is that the users are getting lazy and don't bother switching accounts and second shift continue working with first shift account.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 29 Nov 2023 08:36:44 GMT aleksandar.astardzhiev 2023-11-29T08:36:44Z https://live.paloaltonetworks.com/t5/general-topics/user-id-not-updating-for-two-users/m-p/567418#M114603 <P>I have two users using the same pc one on first shift and one on second shift, but the user id is staying the same for both user on the PA. Not having this issue anywhere else any suggestions?</P> Tue, 28 Nov 2023 15:49:13 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-not-updating-for-two-users/m-p/567418#M114603 janelle.provine 2023-11-28T15:49:13Z https://live.paloaltonetworks.com/t5/general-topics/user-id-not-updating-for-two-users/m-p/567518#M114619 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/238468">@janelle.provine</a> ,</P> <P>How do you collect user-id? User-ID agent on remote server reading Domain Controller logs? Or reading DC logs directlly from firewall? Or with GlobalProtect agent installed on the machine? Or any other method?</P> <P>&nbsp;</P> <P>My first bet is that the users are getting lazy and don't bother switching accounts and second shift continue working with first shift account.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 29 Nov 2023 08:36:44 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-not-updating-for-two-users/m-p/567518#M114619 aleksandar.astardzhiev 2023-11-29T08:36:44Z