topic Re: commit Issues in General Topics

commit Issues

abdenourbousioud — Mon, 06 May 2013 14:27:53 GMT

whene i try to do commit i reciver this message

""""""""""""

Management server failed to send phase 1 to client dhcpd
Management server failed to send phase 1 abort to client dhcpd
Management server failed to send phase 1 abort to client sslvpn
Management server failed to send phase 1 abort to client satd
Management server failed to send phase 1 abort to client sslmgr
Management server failed to send phase 1 abort to client pppoed
Commit failed

"""""""""""""""""""""

can i have please some help

Re: commit Issues

zarina — Mon, 06 May 2013 16:38:38 GMT

When you look at the output of 'show management-clients', it will indicate the process that failed phase 1 with an * next to it. You can then look at that specific process log to determine why its failing the commit.

Re: commit Issues

abdenourbousioud — Mon, 06 May 2013 16:59:01 GMT

yes i doing an show management-clients and i found this result :

show management-clients

              Client PRI    State Progress
-------------------------------------------------------------------------
              routed 30 P1-abort        0
            ha_agent 25 P1-abort        0
              device 20 P1-abort        0
              ikemgr 10 P1-abort        0
              keymgr 10     init        0    (op cmds only)
             logrcvr 10 P1-abort        0
             dhcpd 10 P1-abort        0   *
             varrcvr 10 P1-abort        0
               l3svc 10 P1-abort        0
              sslvpn 10 P1-abort        0
              rasmgr 10 P1-abort        0
             useridd 10 P1-abort        0
                satd 10 P1-abort        0
             websrvr 10 P1-abort        0
              sslmgr 10 P1-abort        0
               authd 10 P1-abort        0
              pppoed 10 P1-abort        0
           dnsproxyd 10 P1-abort        0
             cryptod 10 P1-abort        0
              dagger 10     init        0    (op cmds only)

Overall status: P1-abort. Progress: 0
Warnings:
Errors:
dhcpd: Management server failed to send phase 1 to client dhcpd
dhcpd: Management server failed to send phase 1 abort to client dhcpd
sslvpn: Management server failed to send phase 1 abort to client sslvpn
satd: Management server failed to send phase 1 abort to client satd
sslmgr: Management server failed to send phase 1 abort to client sslmgr
pppoed: Management server failed to send phase 1 abort to client pppoed

this means i have DHCPD process issues but my DHCP on the firewall is desabled i did not used as dhcp server of get the ip address from an DHCP server all my ip address is static

Re: commit Issues

zarina — Mon, 06 May 2013 17:46:47 GMT

You can either restart the dhcp process and see if that fixes the issue or look at dhcpd log to see why its failing: tail lines 100 mp-log dhcp.log

Re: commit Issues

gswcowboy — Mon, 06 May 2013 19:00:42 GMT

keep in mind restarting dhcp process requires root access so best bet is to call into PAN Support or your reseller.

Re: commit Issues

gswcowboy — Mon, 06 May 2013 19:01:27 GMT

Also, before restarting, we'd like to understand why so debugging that process would be ideal before a restart is executed.

Re: commit Issues

abdenourbousioud — Tue, 07 May 2013 06:33:26 GMT

Many thanksfor all your help, the issues is fixed, the problem is i try to doing the commit on the passiv equipment ( we have an Active/passiv instalation)

i reboot the equipment and after i resyncrozing with the activ and is fine now.

thanks

Re: commit Issues

mr.linus — Wed, 23 Jul 2014 07:38:41 GMT

Dear Nato,

Is there a way to separately restart the dhcp service (dhcpd)? What is the command for this? I could not find anything in the CLI documentation...

My guess is you need to restart the whole management-server. (debug software restart management-server)

Kind regards