https://live.paloaltonetworks.com/t5/general-topics/not-able-to-open-support-case/m-p/569493#M114858 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/189647">@aasaggaf</a>&nbsp;,</P> <P>&nbsp;</P> <P data-unlink="true">I would recommend contacting <A href="https://www.paloaltonetworks.com/company/contact-support" target="_self">support</A>&nbsp;via a phone call.</P> Tue, 12 Dec 2023 15:59:41 GMT JayGolf 2023-12-12T15:59:41Z https://live.paloaltonetworks.com/t5/general-topics/not-able-to-open-support-case/m-p/569439#M114850 <P>Hi,</P> <P>&nbsp;</P> <P>When I try to open support case error message coming up saying "<SPAN>Problem Category is missing".</SPAN></P> <P>&nbsp;</P> <P>Although I select the product as PAN-OS while creating the case.</P> <P>&nbsp;</P> <P>BR,</P> <P>Alaa</P> Tue, 12 Dec 2023 10:12:55 GMT https://live.paloaltonetworks.com/t5/general-topics/not-able-to-open-support-case/m-p/569439#M114850 aasaggaf 2023-12-12T10:12:55Z https://live.paloaltonetworks.com/t5/general-topics/not-able-to-open-support-case/m-p/569493#M114858 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/189647">@aasaggaf</a>&nbsp;,</P> <P>&nbsp;</P> <P data-unlink="true">I would recommend contacting <A href="https://www.paloaltonetworks.com/company/contact-support" target="_self">support</A>&nbsp;via a phone call.</P> Tue, 12 Dec 2023 15:59:41 GMT https://live.paloaltonetworks.com/t5/general-topics/not-able-to-open-support-case/m-p/569493#M114858 JayGolf 2023-12-12T15:59:41Z